Questions & Answers

MyLoveHoney respects and protects your privacy online. To improve your shopping experience at MyLoveHoney, a customer may require to register an account. All purchasing and shipping information will only be used to process your order. Paypal protection will be enforced to ensure a customer is protected with Paypal Buyer Protection. Learn more about our Shipping Policy.

International shipment is approximately 1 – 2 weeks, depending on where the package is heading to. You may want to visit our Shipping Policy for detailed delivery schedule and custom related information to understand more on International Shipment from MyLoveHoney.

We only charge a single flat rate regardless of how many pieces per order. Buy more to save up on shipping. Find out more about our shipping program here.

MyLoveHoney does not charge any duty tax and will not be responsible for such duty. Your country’s custom may charge you duty depending on the value of a purchase. Please find out how taxes work from your country’s customs.

Buyer should be careful to enter a correct shipping information during a purchase. Your purchase will not arrive safely in a timely manner if the information is incorrect with a shipping address. If at any time you wish to change an address, please contact us immediately. MyLoveHoney will process all shipment within 3 business days, excluding weekends and public holidays. Please make sure that if a shipping address needs to be changed, you will need to contact us immediately before your package is posted. Please note that all shipment will be mailed to your shipping address if it is different from your billing address.

All purchases at MyLoveHoney will come with a tracking number at Order Status to monitor your shipment. You may visit Aftership for full shipment progress. Further information is available at our Shipping Policy.

Problems do occur and we may not be aware of them. We will make sure we are here to provide support and assistance. Please contact us with an order number so we may resolve this issue quickly.

Shopping at MyLoveHoney provides a 60-day Money Back Gaurantee protection. If your package is not received in 60 days, a full refund is granted. Please visit our Return & Exchange Policy for details.

Shopping at MyLoveHoney will always be protected by our 60 day money back guarantee policy. Please visit our Return & Exchange Policy for details.

All refunds will be handled immediately. There is absolutely no reason why we should put your funds on hold if you are not happy with your purchase. It might take a few hours until any funds will appear on your payment gateway. You may need to contact your payment gateway for precise details.

MyLoveHoney accepts PayPal and Credit Card payment. Customers may choose to pay in the following currencies: US dollars, Australian Dollars, British Pounds, Canadian Dollars, Euro, and New Zealand Dollars.

Customer’s privacy and security is our number one priority. Your personal information will be encrypted when shopping with us. MyLoveHoney never stores any card details during purchase, all information is safely kept at your Payment Gateway. Your secrets are safe with us.

Once a purchase is made, shipment will be made within 3 business days, excluding weekends and public holidays. A tracking number will be provided to monitor your shipment progress. Find out more at My Account to view order status. Be ready when it arrives.

We usually do not provide invoices within a package due to privacy issue. We do provide invoice upon request but it will be sent to you via email.

A confirmation email will be sent to your registered mail to confirm your purchase. Please visit My Account for details on order status.

We understand that there will be times our customers may want to cancel a purchase. We do accept cancellation as long as the package has not been posted. Once a package is posted, we cannot intervene in a shipment with our postal unit.

When using a coupon or promotion code, only one offer can be applied per transaction. A promotion cannot be used again once a checkout process is completed. Please make sure you have everything in the cart before checkout in order to earn your best discount offer.

MyLoveHoney will answer all inquiries within 24 hours. Sometimes, our emails might be placed into your junk mail box depending on which mailing service you are using. Please double check your junk mail box and be sure to mark us as not junk mail.